West Norfolk Insurance Service Limited, the longest established insurance brokerage based in King’s Lynn, was founded in 1979 in a first floor office on the High Street. From there we moved to our current premises on the historic Tuesday Market Place in 1993. We have seen many changes in the insurance market in those years, but remain in an excellent position to continue providing our services to the local community as well as clients throughout the country.
In December 2014 the firm merged with The Insurance Office of King’s Lynn which had been founded in 1989 in King Street. This allowed us to increase our client base, giving us extra strength in the market when trying to get the most competitive premium for our existing and new clients alike. We remain an independent insurance broker with our commitment to providing the best possible service to our clients being the core principle of the business.
West Norfolk Insurance Service Limited is registered in England No. 137723. We are authorised and regulated by the Financial Conduct Authority and are entered on the FCA register (www.fca.org.uk) under reference 308373
WE ALSO OFFER MANY ADDITIONAL INSURANCE SERVICES. IF YOU CANNOT FIND YOUR DESIRED SERVICE LISTED THEN PLEASE CONTACT US FOR MORE INFORMATION.
What to do if you have a complaint
Our main objective is to ensure that we are fair and reasonable when dealing with our customers and that they are at the centre of everything that we do, however we appreciate that sometimes mistakes happen.
If you are dissatisfied in any way during your dealings with us, you should let us know as soon as practicable. Making us aware will help us resolve your matter specifically and if necessary, make more general improvements to our processes.
You can simply call us on: + 01553 769088 or + 01553 774301, send us an email at: westnorfolkinsurance@gmail.com
Or write us:
Sean Scanlon or Lorraine Adams
West Norfolk Insurance Service
24 Tuesday Market Place,
Kings Lynn,
Norfolk
PE30 1JJ
Or go to: Contact Us
If we are unable to resolve the issue to your satisfaction within 3 days, we will formally investigate the matter. You will receive an acknowledgment of the matter together with a copy of our complaints process. We will then aim to provide a resolution as quickly as possible, informing you of the position at no later than 8 weeks.
If you are dissatisfied at any time, during this process, you can refer your complaint to the Financial Ombudsman Service (FOS) for an independent assessment and opinion. The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a “fixed line” for example, a landline at home) or 0300 123 9123 (free for mobile-phone users paying the monthly charge for calls to No’s starting 01 or 02). Alternatively, you can contact them at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR.http://www.financial-ombudsman.org.uk